Shipping & Returns
Please call us for a RETURN AUTHORIZATION NUMBER before you return an item. Provided the product has NOT BEEN WORN, wigs may be returned for an exchange or refund* within 5 days of receipt. ALL SALES ARE FINAL FOR CLEARANCE AND DISCONTINUED ITEMS. Due to health regulations, we cannot accept wig returns if they have been worn. There is a 15% restocking fee for all exchanges.
*Refunds will be given ONLY if we sent you the wrong item (style/color).
We can exchange the item or credit your account in full. In the unlikely event that a package is received with an open or damaged carton, do not accept the package. Please ask the carrier to return it to us for inspection.
NOTE: For best results, please call us TOLL FREE for special price adjustments and color choices:
Please call us during normal business hours:
Monday - Saturday, 10 AM - 5 PM (EST)
Call TOLL FREE in the U.S. and Canada: 800-819-2242
Cleveland, Ohio (local): 440-888-7004